--- title: 📲 Text to Give Settings and Refunds description: Learn how to set up and manage ClickBid's Text to Give feature, including customizing your donation page, enabling donor registration, refunding or deleting donations, and more. Perfect for nonprofits looking to simplify mobile giving. --- [Skip to content](https://support.cbo.io/text-to-give-settings-and-refunds#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [Peer to Peer and Donation Campaigns](https://support.cbo.io/peer-to-peer-and-donation-campaigns?hsLang=en) 3. [Text to Give](https://support.cbo.io/peer-to-peer-and-donation-campaigns?hsLang=en#text-to-give) # 📲 Text to Give Settings and Refunds #### Learn how to set up and manage ClickBid's Text to Give feature, including customizing your donation page, enabling donor registration, refunding or deleting donations, and more. Perfect for nonprofits looking to simplify mobile giving.   #### **🛠️ How to Create a Online Donation/Text to Give** 1. Go to **Donations/TTG**\>**Settings ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-04-50-40-7085-PM.png?width=229&height=537&name=image-png-Feb-07-2026-04-50-40-7085-PM.png)** ### 📎 Setup Instructions: 1. Locate your donate link under Overview.  Copy your **Donation Link** to share directly with supporters via text, email, or website. 2. Click the link to download your **Donation QR Code** image. 3. **Right-click** the image to **save and print** it on flyers, programs, or signage. 4. Donors who scan the QR code will be taken directly to the donation form. ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-04-56-41-5175-PM.png?width=670&height=311&name=image-png-Feb-07-2026-04-56-41-5175-PM.png)   ### 💳 Steps to Refund a Text to Give Payment: 1. Go to **Donations/TTG\> Manage Donations** 2. Locate the donor that needs to be refunded. To the far right click the Refund Icon                                                    ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-04-59-36-4982-PM.png?width=127&height=57&name=image-png-Feb-07-2026-04-59-36-4982-PM.png) ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-04-58-50-5934-PM.png?width=670&height=61&name=image-png-Feb-07-2026-04-58-50-5934-PM.png) 3. Add the amount to be refunded. If refunding the full amount click the **Refund Whole Line Item** box. ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-05-01-21-5930-PM.png?width=670&height=287&name=image-png-Feb-07-2026-05-01-21-5930-PM.png)   ⚠️Please note that the 3.5% credit card processing fee charged by Stripe is non refundable. If you choose to refund this fee to a donor, that amount will come out of your organizations funds.  ℹ️ **Info:** ClickBid does **not automatically send a refund receipt**. To send an updated statement manually: - Go to **Donations/TTG\>Manage Donations\>**locate the person refunded,then click **re-email** icon**.   ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-05-03-46-6872-PM.png?width=111&height=37&name=image-png-Feb-07-2026-05-03-46-6872-PM.png)**   - [Account & Setup](https://support.cbo.io/account-setup?hsLang=en#main-content) - [Users & Logging In](https://support.cbo.io/account-setup?hsLang=en#users-logging-in) - [Billing/Renewal](https://support.cbo.io/account-setup?hsLang=en#billing-renewal) - [Organization Account](https://support.cbo.io/account-setup?hsLang=en#organization-account) - [Event Settings](https://support.cbo.io/account-setup?hsLang=en#event-settings) - [Auction Settings](https://support.cbo.io/account-setup?hsLang=en#auction-settings) - [Welcome Page](https://support.cbo.io/account-setup?hsLang=en#welcome-page) - [Get Started](https://support.cbo.io/get-started?hsLang=en#main-content) - [Pre-Event Prep](https://support.cbo.io/get-started?hsLang=en#pre-event-prep) - 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