---
title: 🎟️Setting Up and Selling Tickets
description: Master ticket management in ClickBid
---

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1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en)
2. [Tickets & Sponsorships](https://support.cbo.io/tickets-sponsorships?hsLang=en)
3. [Tickets, Sponsorships & Underwriting Overview](https://support.cbo.io/tickets-sponsorships?hsLang=en#tickets-sponsorships-underwriting-overview)

# 🎟️Setting Up and Selling Tickets

### *Create, Customize, Sell, Track, and Manage Ticket Sales Like a Pro*

### Whether you’re launching a new gala, selling sponsorships, offering discount codes, or tracking check payments, ClickBid makes it easy to set up and manage ticketing. This comprehensive guide combines all key ticket-related functions into one clear, how-to resource for nonprofit event managers.

---

#### 🧭 Table of Contents

- 🎫 Create & Modify Tickets
- 🎨 Customize Ticket Page Settings
- 🧾 Offer Discounts or Complimentary Tickets
- 🚫 Mark Tickets as Sold Out
- 🏦 Accept Check Payments
- 🗂️ Manage Ticket Pages
- 👥 Manage Guests & Convert to Bidders
- 📊 View Ticket Sales & Summaries
- 📩 Use RSVP Ticket Entry

---

#### **🎫 Create & Modify Tickets**

📍**Go to:** `Event Tickets > Modify Tickets`

You can create:

- **Tickets** (individual, couple, family, etc.)
- **Sponsorships** (with custom packages)
- **Underwriting** opportunities
- **Selections** (for meals or preferences)

### Key Ticket Setup Components:

- **Price** – Set the cost per ticket
- **Ticket Title** – Max 26 characters
- **Guests Per Ticket** – this adjusts the number of guests included with each ticket (1 ticket = 1 guest, 1 ticket = 2 guests, etc)
- **Max Tickets per Order -** The maximum number of tickets a single buyer can purchase in one transaction. This must be set for the option on the ticket page to allow tickets to be purchased via -/+

⚠️ **Warning:** A value must be set for **Max Tickets per Order** to allow tickets to be purchased using the + / − options on the ticket page.

- **Quantity Available** – Set limit on ticket count
- **Ticket Details** – Describe perks or inclusions
- **Selections** – Add choices like *Vegetarian, Chicken, Beef*

> 🔄 **Rearranging Ticket Order:** Right-click/hold ticket lines and drag them within their category.

⚠️ **Warning:** **Don’t rename or delete tickets *after purchases have been made*.** **It will break guest links, remove ticket purchases, and reporting.**

---

#### 🎨 **Customize Ticket Page Settings**

📍**Go to:** `Event Tickets > Ticket Page Settings`

### Main Settings Include:

- **Ticket Page URL + QR Code**
- **Form Name** – Customize your ticket page label
- **General Settings**
  
    - Choose which sections appear on your form
    - Set order for Tickets, Sponsorships, Donations, etc.
    - **Allow Purchaser to Keep Card on File** → Automatically creates a bidder profile
    - **Allow Guest Updates?**
      
          - **No** = No guest updates; no guest links sent
          - **Yes** = Guests (not purchasers) can edit their info
- **Receipt Email Addresses**
  
    - Set under:
      
          - `Software Settings > Event Settings > Event Support Contact`
          - and `Ticket Page Settings > General Settings`
- **Show Fair Market Value on Receipts?** – Toggle visibility on purchaser receipts
- **Footer Contact** – Contact info at bottom of page
- **Payment Types** – Enable/disable options (credit, check, cash)
- **Additional Features** – Social media buttons, custom field labels
- **Customizable Content**
  
    - **Top Message**
    - **Receipt Header**
    - **Confirmation Message**
    - **Link Email Message**
    - **Header Image and Background Color**

💡 **Tip:** Preview your page regularly and test functionality using the **check or cash** option to avoid real card charges or fees.

---

#### 💸 **Offer Discounts or Complimentary Tickets**

📍**Go to:** `Event Tickets > Modify Tickets` → Select a ticket → **Discount Code**

### To Add a Discount Code:

1. Enter your custom **Discount Code** (e.g., *VIP100*)
2. In the amount field, enter the **final price** *after* the discount
3. Click **Add Discount** to add multiple codes
   
   🎟️ Want to give free tickets? Just enter $0 as the price.

---

#### 🚫 **Mark Tickets as Sold Out**

📍**Go to:** `Event Tickets > Modify Tickets` → Select ticket

### To Close Sales:

- Set **Mark as Sold Out?** to **Yes**
- Add a **Sold Out Message** for your ticket buyers

🟨 **Info:** Great for limited-quantity VIP or table packages.

---

#### 🏦 **Accept Check Payments**

### 📨 Add Check Mailing Info:

📍**Go to:** `Ticket Page Settings > Payment Types`

- Use the **Check Payable** field to enter mailing address/instructions

---

### ✅ Mark Ticket as Paid by Check:

1. Go to **Event Tickets \> View All Ticket Sales**
2. Find the buyer, click the **blue arrow**
3. Click the **info icon**
4. In the dropdown, check **"Paid?"** for check payments

---

#### 🗂️ Manage Ticket Pages

📍**Go to:** `Event Tickets > Add More Ticket Pages`

You can add **multiple ticket pages** for different groups (e.g., sponsors vs. general attendees).

### To Create a New Ticket Page:

1. Click **Create New Ticket Page**
2. Customize the name under:
   
     - Event Tickets \> \[Your New Page\] \> Ticket Page Settings \> Form Name

🧼 To delete a page, contact your Account Manager via Training/Support \> Request Support.

---

#### 👥 **Manage Guests & Convert to Bidders**

📍**Go to:** `Event Tickets > Manage Guests`

All purchasers and their guest data appear here. To allow bidding:

### Convert Guests to Bidders:

1. Select guests
2. Scroll down to **Batch Update**
3. Choose **Make Bidder**

You can filter by **Bid # Assigned** to check who’s ready to bid.

---

#### 📊 **View Ticket Sales & Summaries**

### View Ticket Sales

📍**Go to:** `Event Tickets > View Ticket Sales`

- Download **CSV or Excel reports** from the blue nav bar
- Reports include: names, emails, payment method, purchase totals

🗂️ **Note:** Ticket sales cannot be archived — use batch delete if needed or create a new ticket page for clean reporting.

---

### Sales Summary

📍**Go to:** `Event Tickets > Sales Summary`

Breaks down:

- Total quantity sold
- Total raised
- Per ticket, sponsorship, or underwriting category

---

#### **📩 Use RSVP Ticket Entry**

📍**Go to:** `Event Tickets > Enter RSVP Ticket`

Use this to manually enter ticket purchases by phone, mail, or in person.

- Choose **check**, **credit**, or **cash**
- Purchaser receives **confirmation email**
- Receipt includes custom message and header image (if uploaded under `Account Settings > Logo/API`)

---

#### 📬 **Ticket Purchase Confirmation Emails**

**All purchase confirmations** are sent to:

- Emails listed in Software Settings \> Account Settings \> Contact Information
- Or specifically under Ticket Page Settings \> General Settings \> Receipt Email Address

To edit:

- Confirmation Message → Ticket Page Settings \> Customizable Content \> Confirmation Message
- Receipt Header → Ticket Page Settings \> Customizable Content \> Receipt Header

---

#### 🏁 **You're Ready to Launch**

ClickBid’s flexible ticketing tools give your nonprofit the power to launch, promote, and manage ticket sales across a wide variety of formats — without needing extra tools or integrations.

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