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🎟️ How to Create an Individual Ticket Type in ClickBid

Creating individual tickets in ClickBid is quick and customizable. Use this step-by-step guide to set up tickets for your next event—whether it’s a gala, fundraiser, or raffle.

🛠️ Step-by-Step: Add an Individual Ticket

  1. Go to Event Tickets in your ClickBid admin menu.

  2. Click Tickets.

  3. Select Modify Tickets.

  4. Click + Add Individual Ticket.

Screenshot 2026-02-02 125830

📝 Customize Your Ticket

Fill out the fields for each ticket:

  • Ticket Name:
    Add a clear name (e.g., Individual Ticket, Couples Ticket, Gala Entry).
    ➕ You can add multiple tickets by clicking + Add Individual Ticket again.

  • Price:
    Set the purchase price per ticket.

  • Fair Market Value (FMV) (optional):
    This amount appears on the purchaser's receipt.
    Example: “FMV $75 per ticket”

  • Tickets Per Purchase:
    This determines how many individual tickets are included in a single ticket selection.
    Example:

    • Enter 1 for an individual ticket

    • Enter 2 for a couples ticket (because one purchase includes two people)

  • Maximum Number of Tickets That Can Be Purchased
    This controls how many times that ticket type can be added to the cart in a single order. It affects the +/- buttons on the ticket purchase page.

    • Example:

      • If you want someone to buy only one couples ticket, set this value to 1

      • On the ticket page, the buyer will only be able to add one couples ticket to their cart

      • Important Note
        Even though a couples ticket represents two tickets, setting the maximum to 1 means it can only be purchased once per order.

  • Quantity Available:
    Set how many of this ticket type are available.

    • Use 0 if availability is unlimited.

    • The system automatically prevents overselling.

💡Tip: You can also set an overall availability for your ticket page under Event Tickets > Ticket Page Settings > General Settings > Ticket Page Guest Limit.

  • Hide Availability?
    Choose whether to show remaining tickets to buyers.

    • If set to No, your page will display something like: (5 of 19 Available).

  • Mark as Sold Out?
    There are two ways to mark tickets as sold out:

    1. Your availability limit is reached.

    2. Manually switch Mark as Sold Out to Yes.

  • Sold Out Message (optional):
    Enter a message that will appear when the ticket is sold out.

  • Ticket Details:
    Anything you write here will display beneath the ticket name on the ticketing page.

🚫 Prevent Overselling

To control when a ticket becomes unavailable:

  1. Go to Event Tickets > Modify Tickets.

  2. Select your ticket.

  3. Under Quantity, enter your maximum availability.

  4. Once that number is reached, ClickBid will auto-mark it as Sold Out.

⚠️ Warning: Don’t forget to set quantities correctly. Overselling can create confusion for guests at check-in!

🤔 Frequently Asked Questions

🎨 How do I change the banner above my tickets?

  • Go to Event Tickets > Ticket Page Settings > Additional Features > Ticket Title.

👀 How can I preview my ticket page?

  • Click Event Tickets > Launch Ticket Page to view your live ticketing page.

➕ How do I add an individual ticket again?

  • Navigate to Event Tickets > Modify Tickets > + Add Individual Ticket.

🧍 Do I need to enter guest names when tickets are purchased?

Nope! Instead, you can enable the Send Guest Update Link, which allows the purchaser to forward guest details to their attendees.

  • Find this under:
    Event Tickets > Ticket Page Settings > General Settings > Send Guest Update Link with Ticket Purchase

💡 Tip: Turning this on reduces your admin time and improves data accuracy.

🧠 What should I name my tickets?

Some ideas:

  • Individual Ticket

  • Couple Ticket

  • Pre-Party Access

  • After-Party Ticket

  • Raffle Ticket

🧪 Can I do a test purchase?

Yes! We recommend it.

  1. Enable Cash or Check as payment types:
    Event Tickets > Ticket Page Settings > Payment Types

  2. Launch your ticket page and make a purchase using the selected method.

  3. To delete your test:

    • Go to Event Tickets > View Ticket Sales

    • Click the dropdown arrow to the far right

    • Click the Refund Icon
      Screenshot 2026-02-02 135042
       

    • Check the box under 'Refund Whole Line Item' and click Submit
      Screenshot 2026-01-26 140107

    • Then In View Ticket Sales:

      • Check the box next to the Sample TicketPurchase

      • Scroll down and click Delete

      • Type delete

      • Click Update
        Screenshot 2026-02-02 140149

  4. Don't forget to reset your payment types afterward!

⚠️ Warning: Always refund then delete test purchases to keep reports accurate.

🎟️ Can I sell raffle tickets through ticket sales?

Yes, but they will count toward your Total Tickets Sold.

  • For more accurate tracking:

    • Pull the Downloadable Ticket Sales report:
      Event Tickets > View Ticket Sales

    • Check Column P for ticket types.

💡 Tip: For better reporting, consider listing raffle tickets as a Quantity Item under Manage Items to sell on the ticket page. Once you create a Quantity item this setting can be enabled under Event Tickets > Ticket Page Settings > Additional Features. 

🛑 Important: Don’t Rename or delete Tickets After Sales Begin

Once any purchase is made for a Ticket, Sponsorship, or Underwriting item:

  • Do not rename it.
    Changing the name will break reporting and guest update links.

  • Do not delete a ticket after sales have been made. Instead set the ticket type to invisible so the reporting and guest records are displaying correctly.