--- title: 🔁 Process a Refund in ClickBid description: Learn how to refund a guest in ClickBid, remove bids, and resend receipts. This step-by-step guide helps nonprofits handle full or partial refunds and troubleshoot common payment issues. --- [Skip to content](https://support.cbo.io/https/support.clickbidonline.com/process-a-refund-1#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [Credit Card Processing & Payments](https://support.cbo.io/credit-card-processing-payments?hsLang=en) 3. [Credit Card Processing & Payments](https://support.cbo.io/credit-card-processing-payments?hsLang=en#credit-card-processing-payments) # 🔁 Process a Refund in ClickBid ### Noticing an error within your processed payments? Have no fear, ClickBid makes it simple to process refunds on transactions. ### 💳 Steps to Refund a Paid Checkout: 1. Go to **Event Central** 2. Click **Event Payments** 3. Select the **Paid Checkouts** tab 4. Find the transaction and click the **round arrow icon** to initiate a refund ![Screenshot 2026-02-02 165038](https://support.cbo.io/hs-fs/hubfs/Screenshot%202026-02-02%20165038.png?width=670&height=149&name=Screenshot%202026-02-02%20165038.png) 5. Enter the **amount** you’d like to refund 6. To refund the full amount, check the box for **Refund Whole Line Item** 7. Click **Submit ![Screenshot 2026-02-02 165153](https://support.cbo.io/hs-fs/hubfs/Screenshot%202026-02-02%20165153.png?width=670&height=245&name=Screenshot%202026-02-02%20165153.png)**  ⚠️Please note that the 3.5% credit card processing fee charged by Stripe is non refundable. If you choose to refund this fee to a donor, that amount will come out of your organizations funds.  ℹ️ **Info:** ClickBid does **not automatically send a refund receipt**. To send an updated statement manually: - Go to **Event Central \> Event Payments \> Paid Checkouts** - Click the **email icon** on the far right to resend the receipt #### ✅ Final Checklist Before finishing your refund: - Did you refund the correct amount? - Did you remove the bid if the refund was for the full item? - Did you resend the updated statement if needed? - Did you check for refund processing delays? --- #### 🗑️ **2. Remove the Bid After a Full Refund** If you refunded **the full amount**, the bid will now show in **Unpaid Checkouts**. You'll want to **delete the bid** to prevent it from being charged again. ### 🧹 Steps to Remove a Bid: 1. Go to **Bidders** 2. Click **Manage Bidders** 3. Find the bidder and click **Has Bids** 4. Click the **X icon** next to the refunded bid 5. Click **Yes** to confirm the deletion ⚠️ **Warning:** Only delete bids after a **full refund**. Partial refunds don’t require any bid removal. --- #### 🧾 **3. What Happens with Partial Refunds?** If you only refund part of a payment: - The transaction will **automatically appear as a negative line item** on the guest’s receipt. - You can view the updated receipt by going to: **Event Central \> Event Payments \> Paid Checkouts** and clicking the **paper icon** on the far right.                ![Screenshot 2026-02-02 165343](https://support.cbo.io/hs-fs/hubfs/Screenshot%202026-02-02%20165343.png?width=180&height=46&name=Screenshot%202026-02-02%20165343.png) 💡 **Tip:** No need to delete bids for partial refunds, **they remain correctly logged in your reporting and guest receipts.** --- #### 🕐 **4. Refund Timing for Credit Cards** If a guest used a credit card, the refund may take 5 to 7 business days to appear in their account. ℹ️ **Info:** ClickBid cannot control bank processing times. Refund speed depends on the guest’s bank. --- #### 🚫 **5. Can’t Process a Refund?** **If you're seeing the error message:*"It is too soon to attempt a refund"*** ### Troubleshooting Steps: 1. Go to your **Merchant Account** and check the status of the transaction. 2. If the payment is still marked **"SUBMITTED FOR SETTLEMENT"**, you’ll need to **wait until it settles** (usually within 24 hours). 3. 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