--- title: 🛑How to Close Your Auction and Manage Checkout in ClickBid description: Learn how to easily close your auction and manage bidder checkout in ClickBid. This guide covers setting closing times, handling unpaid checkouts, batch processing payments, and post-event reporting to keep your event running smoothly. --- [Skip to content](https://support.cbo.io/how-to-close-your-auction-and-manage-checkout-in-clickbid#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [Event Day Toolkit](https://support.cbo.io/event-day-toolkit?hsLang=en) 3. [Silent Auction](https://support.cbo.io/event-day-toolkit?hsLang=en#silent-auction) # 🛑How to Close Your Auction and Manage Checkout in ClickBid ### 🎉 Post-Event Auction Closeout and Checkout in ClickBid After your auction ends, it’s important to manage payments and follow up with bidders efficiently. This guide walks you through closing your auction, processing payments, enabling mobile checkout, and accessing post-event reports to wrap things up smoothly. --- #### **📱 Mobile Checkout for Bidders** Let your guests check out quickly right from their phones. 1. Go to **Software Settings** \> **Auction Settings** \> **Payment**. 2. Toggle on **Guests can check out from phone**. 3. Bidders will see a **shopping cart icon** to check out with ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-09-2026-02-43-27-1505-AM.png?width=447&height=122&name=image-png-Feb-09-2026-02-43-27-1505-AM.png) - Once they click **Checkout**, they can confirm their items, enter card info (if needed), and submit payment. - A receipt is emailed automatically after payment is completed. **💡Tip:** If you're using **mass messaging**, you can send a reminder to **Bidders Not Checked Out** with a link to their checkout page. Be sure to include the **\[u\]** link in your message. --- #### **⚙️ Batch Processing Credit Cards** If guests saved credit cards during bidding, you can check them out all at once. 1. Go to **Event Central** \> **Event Payments** \> **Unpaid Checkouts**. 2. Select all bidders you want to process. 3. Make sure **Credit Card** is selected under **Batch Process As:**. 4. Click **Batch Process**. - Bidders move from **Unpaid Checkouts** to **Paid Checkouts** once payment is complete. - It’s okay if bidders don’t check out the same night the auction closes; you can manage checkout anytime after. Note: If you see the message “There was an error processing your card: Your card's security code is incorrect,” this response is generated by the payment processor (Stripe) or the cardholder’s bank, not ClickBid. Due to recent banking security updates, some transactions may be declined if card details do not exactly match the bank’s security checks. If this occurs, ask the cardholder to verify their card information or contact their bank. **⚠️ Warning:** This process can take up to 15 minutes to complete. ![](https://support.cbo.io/hs-fs/hubfs/undefined-Mar-05-2026-09-28-18-3105-PM.png?width=1545&height=527&name=undefined-Mar-05-2026-09-28-18-3105-PM.png) **ℹ️Info:** If you’ve enabled the option for bidders to choose whether to cover credit card fees, batch processing will override this and automatically charge the fees to the bidder if you do not uncheck 'Charge Admin Fees?' **⚠️ Warning:** Before you batch process, **turn off mobile checkout** to avoid double charges. Go to **Software Settings** \> **Auction Settings** \> **Payment** and disable **Guests can check out from phone**. **💡Tip:** Use **Show All Entries** to see more than 10 unpaid checkouts and use the toggle box to select all at once. --- #### **📊 Accessing Post-Event Reports** Find out what sold, who won, and what’s been paid. - Go to **Reports** \> **Event Sales** for a detailed list of sold items, winners, payment status, and donor info. - Go to **Reports** \> **Post Event Report** to email yourself a summary of your entire event’s performance. - You can also get a quick glance at your gross totals from your **Home Page** under **Event Totals**. **ℹ️Info:** This does not include the credit card processing fees charged.   - [Account & Setup](https://support.cbo.io/account-setup?hsLang=en#main-content) - [Users & Logging In](https://support.cbo.io/account-setup?hsLang=en#users-logging-in) - [Billing/Renewal](https://support.cbo.io/account-setup?hsLang=en#billing-renewal) - [Organization Account](https://support.cbo.io/account-setup?hsLang=en#organization-account) - 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