Skip to content
  • There are no suggestions because the search field is empty.

Customizing and Managing Ticket Receipts in ClickBid

Every guest who purchases a ticket through your ClickBid event site will automatically receive an email receipt confirming their transaction. This article outlines how receipts are sent, customized, and used for check-in.

 Who Gets the Ticket Confirmation Email?

The Ticket Purchase Confirmation Email is automatically sent to:

  • ✅ The guest who made the purchase

    • The Event Support Contact
      (when listed in Software Settings > Event Settings > Event Support Contact, and selected in Event Tickets > Ticket Page Settings > General Settings > Receipt Email Address)

    Ticket Receipt Formats Available

    ClickBid offers several ticket receipt variations depending on your configuration:

    • No FMV (Fair Market Value)

    • With FMV

    • With QR Code

    FMV should be included for tickets that provide goods/services (like meals or swag) to help guests with tax reporting.

    Ticket Receipt with QR Code:

    QR code sample

    Ticket Receipt that shows FMV:

    FMV Sample Ticket

     

    Ticket Receipt that does not show FMV:

    Ticket Purchase Receipt sample

     How to Enable QR Codes on Receipts

    QR codes on ticket receipts allow fast and easy guest check-in. When scanned, the guest’s bidder profile will pull up in the Butler.

     To enable QR codes:

    1. Go to Event Tickets > Ticket Page Settings > Additional Features

    2. Toggle on Show QR Code

     

    Make sure your volunteers are trained to use the Butler tool for scanning QR codes at the event.

     How to Customize the Ticket Receipt

    You can update both the top and bottom of your receipts to share helpful information.

     Add info to the top:

    1. Go to Event Tickets > Ticket Page Settings > Customizable Content

    2. Edit the Receipt Header field

    Use this space to include parking info, dress code, or day-of contact details.

     Edit contact info at the bottom:

    1. Navigate to Organization > Account

    2. Edit the Address section

     

     Don’t Change Ticket Names After Purchase!

    Once a guest purchases a ticket, sponsorship, or underwriting item:

    Do NOT rename that item.

    Doing so will:

    • ❌ Break reporting connections

    • ❌ Disable the “Resend Guest Link” feature

    • ❌ Lead to missing or inaccurate ticket data

    Double-check your item names before publishing your ticketing page to avoid long-term reporting issues.

     You’re All Set!

    Now your receipts are customized, functional, and ready to support a smooth check-in experience for your event.