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⚙️ How to Set Up Your Merchant Account and Credit Card Charging

🚀 How to Set Up Credit Card Payments

  1. Go to Software Settings > Auction Settings > Payment.

    Screenshot 2026-01-20 165424

  2. Click Merchant Registration

    Screenshot 2026-01-20 165535

  3. If you have an existing account with ClickBid, choose Yes, Use Same Account; Or you can select No, Use Different Accounts if using a different bank account for payouts, otherwise continue.

  4. Confirm your business address and select a Business Category.

  5. Fill out the required Business details then click Continue

  6. Fill out organization and responsible-party details (including SSN/SIN).

  7. Click Done to return to the Merchant Account page.

  8. If you need to access the information again, go to Merchant Account → Generate Update Link, then click the link to open the Stripe form page.
    Screenshot 2026-01-20 170702

  9. Scroll down to add your Bank Account for weekly payouts.

If you select “Save for later” at any point while completing the form, you can return to it by navigating to the left-side menu: Merchant Account → Generate Update Link. Click the link to open it in a new tab.

Please note that this is a one-time-use link and will expire after 5 minutes.

💳 Payouts & Holds Explained

  • First payout holds:

    • US: 7-day initial hold, then 2-day standard hold.

    • Canada: 7-day holds for all payouts.

  • Payouts occur weekly via ACH on Wednesdays.

  • You can request a different schedule or monthly payout on a case-by-case basis. If interested in adjusting payout dates, reach out to your Account Manager via Training/Support > Request Support.

  • Please note: Bank holidays extend the standard two-business-day processing hold and may result in your funds being included in the following Wednesday’s payout. For a full list of bank holidays that may cause delays, click HERE.

You only need a responsible party’s SSN/SIN for compliance and identity verification.

🛠️ Setup FAQs & Troubleshooting

  • No, you can’t connect your personal Stripe account. ClickBid uses its own Stripe integration.

  • If payouts aren’t enabled, click Update Merchant Account to complete onboarding.

  • For IRS verification errors, Stripe may ask for documentation like a Letter 147C.

  • Statement descriptor issues? Ensure your organization name is at least 6 characters long in admin settings.

Incorrect Tax ID or company name may prevent Stripe from verifying your account.

 

🔐 Security & Compliance

ClickBid is PCI compliant (SAQ A-EP), so card data never touches our servers. Your donors' information stays secure.

📊 What Shows on Your Statements & Dashboard

  • Your organization's name appears as the credit card descriptor on donor statements. This can be adjusted under Merchant Account > Charges will appear on statement as: 
    Screenshot 2026-01-20 171134

  • Receipts include your name, address, phone, and email.

  • The Merchant Report tab shows pending and completed transactions.

📈 Final Touches

Once setup is complete, all existing credit card features: like bidding, resending receipts, and batch processing, work just as before.

Run a small test transaction before your event to trigger the initial 7-day hold and start payout timing.