--- title: 🚫 Understanding “Connection Not Private” Errors description: Learn why your bidders might see a “Connection Not Private” error when accessing your ClickBid landing page, and discover simple ways to help them bypass Wi-Fi filters or email link issues. --- [Skip to content](https://support.cbo.io/-understanding-connection-not-private-errors#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [FAQs](https://support.cbo.io/faqs?hsLang=en) 3. [FAQs](https://support.cbo.io/faqs?hsLang=en#faqs) # 🚫 Understanding “Connection Not Private” Errors #### If your bidders see a **“Connection Not Private”** error when accessing your landing page, don’t panic, this is usually a result of local Wi-Fi filters or link tracking from email providers. This article explains why this happens and how to guide your guests through it. **Sample Error Message** **![Not Private 1](https://support.cbo.io/hs-fs/hubfs/Not%20Private%201.png?width=251&height=523&name=Not%20Private%201.png)** ### 📶 Why Wi-Fi Can Cause Privacy Errors Some public or private Wi-Fi networks have strict **security filters** that mistakenly block or flag secure pages like your ClickBid landing page. This results in a browser warning saying the connection isn’t private. - Bidders can **safely ignore** this message and continue. - Alternatively, they can **turn off Wi-Fi** and use **cellular data** to bypass the issue.  Recommend advising your bidders to switch to cellular data if they encounter this message frequently. ### 📩 Link Tracking and URL Changes When you share your landing page link through an **email service** that uses **click tracking** (like Mailchimp, Constant Contact, etc.), the URL in the received email may be altered. These altered URLs sometimes fail to redirect properly to the secure ClickBid page, triggering a connection error. - Click tracking rewrites URLs to track clicks. - Some rewritten URLs may not convert properly to secure (HTTPS) versions. - If possible, consider disabling click tracking for your event URLs. Click tracking services modify links to help monitor engagement but can interfere with secure page redirects. ![Not Private 2](https://support.cbo.io/hs-fs/hubfs/Not%20Private%202.png?width=531&height=432&name=Not%20Private%202.png) ### ⚠️ What Bidders Should Do 1. If they see a **“Connection Not Private”** error: - Tap **Advanced** or similar browser options. - Choose to **Proceed Anyway** (this is safe for your landing page). 2. Or: - **Turn off Wi-Fi** on their device. - Use **cellular data** to access your landing page. 3. Consider sending your link in plain text (without click tracking) when possible. 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