--- title: 🎥 Troubleshooting Video Streaming for EventStream description: Fix camera and microphone access issues for ClickBid EventStream. Learn how to adjust Chrome and Windows settings to enable live video streaming for your event. --- [Skip to content](https://support.cbo.io/-troubleshooting-video-streaming-for-eventstream#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [EventStream Video Streaming](https://support.cbo.io/eventstream-video-streaming?hsLang=en) # 🎥 Troubleshooting Video Streaming for EventStream Having trouble with your **camera or microphone** when using **ClickBid’s Live Broadcast** feature? This guide walks through common video streaming issues and how to fix them — especially when using **Google Chrome** on Windows. --- ### ⚠️ Chrome Error: “Cannot Connect to Web Camera/Audio Device” This typically occurs when your **browser doesn’t have permission** to access your **camera** or **microphone**. #### ✅ What to Do: 1. Go to: `Event Central > Live Broadcast` 2. If you see an **alert box** saying it can't connect, click **OK** 3. If prompted, click **Allow** when Chrome asks for permission to access your **camera and microphone** ![media\_item](https://support.cbo.io/hs-fs/hubfs/media_item.webp?width=323&height=364&name=media_item.webp) 4. If no prompt appears: - Look for a **video camera icon** in the **top-right corner** of your browser’s address bar - Click it and select **Allow** - Click **Done** 💡**Tip:** Without permissions enabled, your camera will **not display** in the preview window. --- ### 🧰 If You Still Can’t Access Your Camera The issue might be caused by **Windows Security** or **antivirus software** blocking your camera or microphone. #### 🔧 Fixing It in Windows Settings: 1. Open **Settings \> Privacy** 2. Under **App permissions**, go to: - `Camera` - Click **Change** and ensure **Camera access** is turned **ON** 3. Repeat the same process under the **Microphone** tab 4. Restart your computer and recheck in EventStream --- ### 🌐 Enable Camera & Microphone Access in Chrome If Chrome is blocking your hardware, you may see a **Hardware access error**. Here’s how to fix that: #### 🔍 In Chrome Settings: 1. Click the **Menu (⋮)** icon in Chrome 2. Select `Settings` 3. In the **search bar**, type: `Content Settings` 4. Click on `Content Settings` from the search results 5. Click `Camera` - Make sure **“Ask before accessing”** is turned **ON** (not Blocked) 6. Check the **Block and Allow** lists - Ensure that important sites like your ClickBid event are **not blocked** 7. Repeat steps for `Microphone` - Select your **default microphone array** - If using a third-party mic, make sure it’s selected here 8. Close and restart Chrome   🛠️ **Tip:** These settings control whether your browser can access your video/audio hardware. Updates or third-party extensions may reset these settings. --- ### ✅ Summary Make sure your browser and operating system **both allow** camera/microphone access. 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