--- title: "📵 Troubleshooting: Bidder Not Receiving Text Messages" description: Learn what to do if a bidder isn’t receiving ClickBid text messages. This guide covers opt-out causes, how to resubscribe, and how to batch opt-in users from your admin panel. --- [Skip to content](https://support.cbo.io/-troubleshooting-bidder-not-receiving-text-messages-#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [Messaging](https://support.cbo.io/messaging?hsLang=en) 3. [Text & Emails](https://support.cbo.io/messaging?hsLang=en#text-emails) # 📵 Troubleshooting: Bidder Not Receiving Text Messages If a bidder tells you they're **not receiving text messages** from ClickBid, there are a few common reasons, and easy ways to fix them. Here's how to identify the issue and get them back on track. --- #### 🔍 **Step 1: Check for Unsubscribed Numbers** If the bidder previously **replied “NO” or “STOP”** to ClickBid’s text number (`855-800-4975`), they’ve unsubscribed themselves from messages. ### ✅ How the Bidder Can Resubscribe 1. Ask the bidder to **text “START”** to `855-800-4975` 2. They should begin receiving text messages again within a few moments --- #### 🧾 **Step 2: Check Their Opt-In Status** Sometimes bidders **opt out of messaging** during: - 📝 **Registration** - 🔐 **Login** You can verify their preference in their profile: 1. Go to **Bidders \> Manage Bidders** 2. Click on the bidder’s name to open their profile 3. Scroll to the **Details** section 4. Look for **Text Opt-In Status** ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-09-2026-01-40-04-1972-AM.png?width=670&height=253&name=image-png-Feb-09-2026-01-40-04-1972-AM.png) --- #### 🔁 Step 3: Use the Batch Update Tool If multiple bidders accidentally opted out during registration or login, you can re-enable messaging for them all at once, *as long as they didn’t reply NO or STOP.* ### 📌 To opt everyone in (who qualifies): 1. Go to **Bidders \> Manage Bidders** 2. Use the **Batch Update** feature 3. Select the option to **Opt In all eligible bidders** **![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-09-2026-01-40-40-6891-AM.png?width=670&height=242&name=image-png-Feb-09-2026-01-40-40-6891-AM.png)**   --- #### 🧠 Final Notes - 🚫 If a bidder unsubscribed via text, **they must text "START"** themselves - ✅ You can correct mistaken opt-outs made during registration using the batch update tool - 📲 Always encourage users to verify their text opt-in status if they report not receiving messages - [Account & Setup](https://support.cbo.io/account-setup?hsLang=en#main-content) - [Users & Logging In](https://support.cbo.io/account-setup?hsLang=en#users-logging-in) - [Billing/Renewal](https://support.cbo.io/account-setup?hsLang=en#billing-renewal) - [Organization Account](https://support.cbo.io/account-setup?hsLang=en#organization-account) - [Event Settings](https://support.cbo.io/account-setup?hsLang=en#event-settings) - [Auction Settings](https://support.cbo.io/account-setup?hsLang=en#auction-settings) - 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