--- title: Thank You Emails for Item Donors description: Learn how to send personalized thank you emails to item donors in ClickBid using shortcodes and filters. Includes steps for adding donors, drafting messages, and a sample email preview. --- [Skip to content](https://support.cbo.io/-sending-thank-you-emails-to-item-donors#main-content) ![clickbid\_logo\_22\_left\_0\_margin](https://support.cbo.io/hs-fs/hubfs/clickbid_logo_22_left_0_margin.png?width=200&height=59&name=clickbid_logo_22_left_0_margin.png) - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) Open main navigation Close main navigation - [Blog](https://blog.cbo.io/) - [ClickBid Admin](https://cbo.io/admin/login.php) - [View our Training Videos](https://training.clickbidonline.com/all-courses/) [View our Training Videos](https://training.clickbidonline.com/all-courses/) Welcome to ClickBid's Knowledge Base - There are no suggestions because the search field is empty. 1. [ClickBid How To Articles](https://support.cbo.io/?hsLang=en) 2. [Bidders](https://support.cbo.io/bidders?hsLang=en) 3. [Donor Thank You Letters](https://support.cbo.io/bidders?hsLang=en#donor-thank-you-letters) # Thank You Emails for Item Donors Thank you emails are a great way to show appreciation to your auction item donors. This feature lets you add donor details, draft personalized emails with dynamic content, and send them all at once, saving you time while building strong donor relationships. --- **Tip:** To send thank-you letters, donors must first be added to the system and linked to items. Take a look at this article for setup: [**Item Management: How to Add Item Donors in ClickBid**](https://support.cbo.io/-item-management-how-to-add-item-donors-in-clickbid?hsLang=en)  --- ### 📧 Emailing Your Donors *(Available with Full Suite License)* 1. Go to **Bidders**. 2. Click **Email Bidders**. 3. Go to **Compose An Email** 4. Enter **Email Subject** 5. From the **filter** dropdown, select **Item Donors**. ![](https://support.cbo.io/hs-fs/hubfs/image-png-Aug-14-2026-02-45-11-6329-PM.png?width=604&height=334&name=image-png-Aug-14-2026-02-45-11-6329-PM.png) 6. A popup will display to tell you what short codes can be used with this email. ![](https://support.cbo.io/hs-fs/hubfs/image-png-Aug-14-2026-02-46-18-1498-PM.png?width=575&height=273&name=image-png-Aug-14-2026-02-46-18-1498-PM.png) ***Note that ONLY these short codes will be compatible.*** 7. Click **OK** 8. In the Message Body, compose your thank-you email. 9. 3 options for sending the email 1. **Send Email Now** - if you are ready to send the email use this button. 2. **Save to Composed Emails**- if you would like to send the email at a later date use this option. You will need to add a **Desired Send Time**. 3. Save to **Composed Emails** using **Auto Send**. This option allows you to create the email and have it send automatically at a later date. --- ### Drafting Your Thank You Email - #### Use these shortcodes to personalize your message: - #### `[f]` = Donor’s First Name (from Donor Name) - #### `[l]` = Donor’s Last Name (from Display Name) - #### `[items]` = Bulleted list of donated items with FMVs --- ### Sample Thank You Message   `[f] [l], On behalf of our organization, it is my pleasure to thank you for your donation to our silent auction. With your assistance, we are hoping to raise $100,000 for our programs. Your contribution will help us achieve our goal. We are very grateful. [items] Use this receipt for tax write-off purposes. ORGANIZATION is a registered 501(c)(3) charity. #12-3456789 Most sincerely, Your Name Position Organization` ### **``** ### 📬 Example of Received Email ### ![](https://support.cbo.io/hs-fs/hubfs/image-png-Feb-07-2026-06-51-22-6097-PM.png?width=670&height=289&name=image-png-Feb-07-2026-06-51-22-6097-PM.png) --- ### 💡 Tips The \[items\] shortcode lists all the donated items and their fair market values for each donor. Use shortcodes to save time and personalize every email automatically. 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