🔄 Need to Return Your M2 Card Reader

If you need to return your M2 card reader or any accessories, your ClickBid Account Manager is your first stop. They will guide you through the process and make sure everything is handled on your behalf.

📋 Before You Reach Out

A few things to have handy when you contact your Account Manager:

1. Your original order confirmation or order number
2. The delivery date of the reader
3. The reason for the return

⏱️ Return Window

Returns are accepted within 30 days of delivery for devices that are defective or were ordered in error. The reader does not need to be unopened, just returned in its original packaging with all accessories included. 

After 30 days, returns are only available for defective devices and are handled through a separate warranty process.

📦 What to Expect

Once your Account Manager submits the return on your behalf, you will receive a prepaid shipping label at no cost to you. Simply pack up the reader in its original box with all accessories and drop it off at your nearest UPS location.

Refunds are issued to your original payment method within 10 business days of Stripe receiving the package.