Need to remove a ticket or sponsorship from public view after it’s been sold out or closed? Follow these quick steps to update your event ticketing page in ClickBid.
🛠️ Step-by-Step Instructions
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Go to your Admin Dashboard
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Click Event Tickets from the left menu.
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Click Modify Tickets.
4. Find the ticket or sponsor type you want to update.
5. Choose how you'd like to remove the option:
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Set Mark as Sold Out to Yes, or
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Set Visible? to No
✅ Either option will remove the ticket from public view.
5. (Optional) Add a custom Sold Out Message
This will display in place of the purchase button so guests know why it's unavailable.
Preview the change by going to:
Event Tickets > Launch Ticket Page
💡 Pro Tips
Why mark tickets as sold out instead of deleting them?
Once a ticket has been purchased, it’s important to preserve the record for accurate reporting and guest management.
⚠️ Do not rename tickets after a purchase!
If you change the name of a Ticket, Sponsorship, or Underwriting item after it’s been sold, it can cause reporting issues and prevent guest links from displaying properly.